Customer care: Good morning, this is Neha. How may I help you?

Caller: Hello, I have some queries related to the phone I ordered a week ago. It was supposed to be delivered yesterday.

Customer care: Okay, sir. Would you be kind enough to tell me your order number?

Caller: Yes, it is 2JOP5462.

Customer care: Sorry, sir. The package is stuck at custom clearance at Indira Gandhi international airport. It will be delivered after the lockdown gets over.

Caller: Can there be any possibility of the delivery right now?

Customer care: I’m sorry, sir; but the delivery of the products from outside the country has been put on a temporary hold. If any update we receive, the store will notify you.

Caller: Okay, thank you.

Customer care: Thank you for calling customer care. Have a good day!