Customer: I had booked 5 tickets for this movie 3 days ago. My account got debited as well. How come, the ticket is not booked?

PVR manager: How did you book sir: through the app or the website?

Customer: Through your website

PVR manager: Didn’t you receive the tickets through email?

Customer: See, I had booked 5 tickets. The process was complete too, but when I clicked on the option to forward the tickets to my email, internet connection dropped.

PVR manager: That means, your tickets couldn’t be booked.

Customer: And what about the money?

PVR manager: Sir, for that, you will have to contact your bank. Only they can do something.

Customer: Your services are appalling. I can’t believe it.

PVR manager: We are sorry sir, but we can’t do anything.

Customer: It’s really frustrating. You’ve no idea, how long I had been waiting for this movie.

PVR manager: Sir, inconvenience regretted! But, don’t worry; I arrange the tickets for you.

Customer: How?

PVR manager: We have a few platinum category seats, which are not fully booked yet; but, you’ll have to pay a little more for that.

Customer: How much?

PVR manager: It’ll cost you Rs. 500 each.

Customer: Well, can’t you discount a little?

PVR manager: Let me talk to my manager.

Customer: Sure.

PVR manager: Well sir, seeing your inconvenience, we can offer you a discount of Rs.50 on each ticket.

Customer: Great! I want to go for it.

PVR manager: Please pay Rs. 2500/- for 5 tickets.

Customer: Here is the money.

PVR manager: Here are the tickets. Thank you, sir.

Customer: Welcome.